Preliminary Information Form

This Preliminary Information Form aims to inform the BUYER about the matters contained in it within the framework of the regulations in the Distance Contracts Regulation and the Regulation on Amendments to the Distance Contracts Regulation, which were prepared based on the Consumer Protection Law No. 6502 and articles 48 and 84 of this Law.

The BUYER must carefully and thoroughly read and review the provisions of this Preliminary Information Form. By electronically confirming that the BUYER has read the Preliminary Information Form, the BUYER declares and accepts that they have been informed of the matters specified in this form.

By confirming his order and accepting the Distance Selling Agreement, the BUYER declares and accepts that his order means a payment obligation; that he will be obliged to pay the prices written in the Distance Selling Agreement with this Preliminary Information Form and that he has been informed about this matter, by confirming it electronically.

SELLER INFORMATION

TITLE: İN Dİ GO CLOTHING TEXTILE IND. AND TRADE LTD. CO.

ADDRESS: Ceyhun Atıf Kansu Street 1257. Street No:7/A Balgat
Cankaya / Ankara 06520

TRADE REGISTRY DIRECTORATE: Ankara Trade Registry Directorate

TRADE REGISTRY NUMBER: 430079

MERSIS NUMBER: 0474067747900001

SELLER CONTACT INFORMATION

PHONE: (0312) 472 49 50  

FAX: _____________

CUSTOMER SERVICE NUMBER: (0312) 472 49 50

ELECTRONIC MAIL: iletisim@indigogiyim.com

REGISTERED ELECTRONIC MAIL:

(KEP) ADDRESS: indigogiyim@hs01.kep.tr

 

BUYER INFORMATION

NAME/SURNAME/TITLE: ……………………..

ADDRESS: ……………………..

TELEPHONE : ……………………..

EMAIL: ……………………..

BASIC CHARACTERISTICS OF THE GOODS OR SERVICES SUBJECT TO THE CONTRACT

SALES PRICE

 

 

The name, type, quantity, sales price, and similar basic characteristics of the product subject to the contract are specified above. Detailed product information and specifications are available on the SELLER's website. The BUYER can review the product's detailed specifications on the SELLER's website. The sales price for any campaigns, discounts, or similar applications is valid until the end of the announced period.

PAYMENT METHOD
Payment can be made by credit card, money order/EFT, or other payment methods announced on the website, if available. If the BUYER chooses to make the purchase by credit card, the credit card and necessary information are transferred to the relevant payment institution without being recorded by the SELLER.

For installment transactions, the relevant provisions of the contract in effect between the cardholder and the bank apply. The BUYER accepts, declares, and undertakes to comply with the provisions of the Credit Card Agreement signed with the bank. The SELLER has no responsibility in these matters.

If, after the product is delivered to the BUYER, the bank or financial institution fails to pay the price of the product to the SELLER due to the unauthorized or unlawful use of bank information, the BUYER is obligated to return the product to the SELLER within fourteen days. In this case, the SELLER will not bear the shipping costs.

 

SHIPPING COSTS

In general, and unless otherwise agreed, delivery costs are the responsibility of the BUYER. If the SELLER has declared that it will cover all or part of the shipping costs for a limited period, such as during a campaign or under certain special conditions, this condition is valid until the end of the period specified in the announcement or in the presence of certain special conditions.

In order to protect its legal rights, the BUYER is responsible for checking the product upon receipt and having the cargo company draw up a report if it detects any broken, torn, damaged, defective products or any problems arising from the cargo during delivery.

Information regarding shipping costs is notified to the BUYER by the SELLER via the website and also through this form before the order is confirmed and the BUYER becomes liable for payment.

DELIVERY AND PERFORMANCE

The estimated delivery time for an order is 1 to 3 days. Except for contracts for goods prepared in accordance with the BUYER's request or personal needs, this period cannot exceed 30 days in any case for the sale of goods. Delivery will be made to the BUYER's address specified above, to the BUYER or to the person or entity designated by the BUYER. If delivery is not made within this timeframe, the BUYER has the right to terminate the contract. The SELLER is responsible for ensuring that the product is delivered intact, complete, complies with the specifications specified in the order, and accompanied by any warranty documents and instructions for use.

SELLER is responsible for any losses and damages that occur until the goods are delivered to the BUYER or to a third party determined by the BUYER other than the carrier.

If the BUYER requests the goods to be shipped via a carrier other than the one specified by the SELLER on the website, the SELLER is not responsible for any loss or damage that may occur after the goods are delivered to the relevant carrier. Furthermore, if the BUYER requests the goods to be shipped via a carrier other than the one specified by the SELLER, shipping costs will be the responsibility of the BUYER.

Delivery of the goods by the SELLER to the carrier is not considered as delivery to the BUYER.

The SELLER's obligation to deliver the product is contingent upon the electronic approval of this contract and the BUYER's payment of the product price. If, for any reason, the contract is not electronically approved, the product price is not paid, or the payment is cancelled in bank records, the SELLER is relieved of its obligation to deliver the product.

If the BUYER requests the delivery of the contractual product to a third party other than himself and this third party does not accept the delivery, the SELLER cannot be held responsible.

RIGHT OF WITHDRAWAL

The BUYER has the right to withdraw from the contract within fourteen days without giving any reason and without paying any penalty.
The right of withdrawal period begins on the day the contract is formed for contracts relating to the performance of services; and on the day the BUYER or a third party designated by the BUYER receives the goods for contracts relating to the delivery of goods. However, the BUYER may also exercise the right of withdrawal from the formation of the contract until the delivery of the goods.

In determining the period of the right of withdrawal;

1. For goods that are subject to a single order and delivered separately, the day the BUYER or a third party determined by the BUYER receives the last goods,

2. For goods consisting of more than one piece, the day the BUYER or a third party determined by the BUYER receives the last piece,

3. In contracts where the goods are delivered regularly for a certain period of time, the day on which the BUYER or a third party determined by the BUYER receives the first goods is taken into account.

In contracts where delivery of goods and performance of services are made together, the provisions regarding the right of withdrawal regarding the delivery of goods apply.
Notification of withdrawal, within the period of the right of withdrawal;

1. Through the Withdrawal Form on the SELLER's website or

2. A written notice of withdrawal may be sent to the SELLER's address shown in this Agreement, with a clear statement of the decision to withdraw.

If the BUYER is given the right of withdrawal through the website, the SELLER immediately sends the BUYER confirmation that the BUYER's withdrawal request has been received.

The BUYER shall not be liable for any changes or deterioration that occur if the product is used in accordance with its operation, technical specifications, and instructions for use within the withdrawal period. Otherwise, the BUYER shall be liable for any decrease in the value of the product.

The SELLER shall refund all payments collected, including any delivery costs, to the BUYER, within fourteen days from the date the goods subject to the right of withdrawal are delivered to the carrier specified below for return. However, if the BUYER returns the goods with a carrier other than the one specified for return, the refund shall be made within fourteen days from the date the goods reach the SELLER.

In case the right of withdrawal is used before the delivery of the goods, the SELLER shall refund all payments collected, including the delivery costs of the goods to the BUYER, if any, within fourteen days from the date on which the notification of the exercise of the right of withdrawal is received.

In contracts regarding the performance of services, this period begins on the date on which the notification of the exercise of the right of withdrawal reaches the SELLER.

SELLER shall make all the above-mentioned refunds in one go, in accordance with the payment method used by the BUYER during the purchase and without imposing any other expense or liability on the BUYER, provided that the BUYER is obliged to cover the return cost, the amount of which is stated in the return with the carrier agreed upon and foreseen in the preliminary information.

If payment is made by credit card, card issuing institutions covered by Law No. 5464 on Banking Cards and Credit Cards are obligated to add the amount transferred by the SELLER to the cardholder's available credit limit in one lump sum upon receipt. In such cases, the SELLER is not responsible for the time it takes for these institutions to add the amount transferred by the SELLER to the BUYER's credit limit.

The BUYER must return the goods to the SELLER within 14 days from the date of notification of exercising the right of withdrawal.

In the event of exercising the right of withdrawal, the SELLER's designated carrier for return is Sürat Cargo. If the goods are returned through this cargo company within the scope of the right of withdrawal, the BUYER is obligated to cover the return costs of ………...
If the specified cargo company does not have a branch in the BUYER's location, the BUYER may send the goods to the SELLER, cash on delivery, via any cargo company with a branch in the BUYER's location, free of charge. However, if the specified cargo company has a branch in the BUYER's location and the goods are returned by a carrier other than this carrier, the BUYER is responsible for the return costs. If the BUYER requests, the return costs may be deducted from the cost of the goods or services to be returned and the delivery costs. However, if the goods delivered to the BUYER are defective within the scope of Article 8 of the Consumer Protection Law, the BUYER shall not be held responsible for the costs of return.

All returns must include the product invoice, the original box and packaging, and any accessories and accessories. If the invoice for the product being returned is for a legal entity acting for non-commercial or non-professional purposes, the legal entity must issue a return invoice and send it to the SELLER along with the product to complete the return process.

If the amount of the campaign, discount or advantage offered by the SELLER falls below the limit due to the exercise of the right of withdrawal, the campaign, discount or advantage applied will be cancelled.

The right of withdrawal CANNOT be exercised in the following contracts;

a) Contracts regarding goods or services whose prices change depending on fluctuations in financial markets and are not under the control of the SELLER.
b) Contracts regarding goods prepared in line with the BUYER's requests or personal needs.
c) Contracts for the delivery of goods that are perishable or may expire quickly.

d) Contracts regarding the delivery of goods whose protective elements such as packaging, tape, seal, package have been opened after delivery and whose return is not suitable for health and hygiene reasons.
d) Contracts concerning goods that are mixed with other products after delivery and cannot be separated due to their nature.
e) Contracts regarding books, digital content and computer consumables presented in physical form, if protective elements such as packaging, tape, seal, package are opened after delivery of the goods.
f) Contracts for the delivery of periodicals such as newspapers and magazines, other than those provided within the scope of the subscription contract.
g) Contracts regarding accommodation, goods transportation, car rental, food and beverage supply and the utilization of free time for entertainment or recreation purposes, which must be made on a specific date or period.
g) Contracts regarding services performed instantly in electronic environment or intangible goods delivered instantly to the BUYER.
h) Contracts regarding services that are started to be performed with the approval of the BUYER before the expiration of the right of withdrawal period.
i) Contracts regarding movable properties that are required to be registered and unmanned aerial vehicles that are required to be registered according to the Highway Traffic Law No. 2918 dated 13/10/1983.
i) Contracts regarding mobile phones, smart watches, tablets and computers delivered to the consumer.
j) Contracts concluded through live auctions.
k) Contracts regarding the goods that are specified in the introduction and user manual to be installed or assembled by the seller or authorized service and which have been installed or assembled.

RESOLUTION METHODS AND LEGAL REMEDIES FOR COMPLAINTS

We kindly ask you to share your complaints and suggestions regarding your orders, the products they contain, the shipping and delivery processes, and similar matters with us through the Contact section on the website . Your complaints will be immediately recorded and evaluated by the relevant authorities, and you will be notified of the outcome through your preferred communication method.

However, in disputes regarding your transactions and purchases, the Provincial and District Consumer Arbitration Committees where the consumer transaction was made or where the consumer resides, and the Consumer Courts where the consumer transaction was made or where the consumer resides, are authorized and competent to decide on the value determined annually by the Ministry of Customs and Trade.

OTHER PROVISIONS
This Preliminary Information Form is an annex and an integral part of the Distance Sales Contract established by electronic approval between the parties.

This preliminary information form, along with the Distance Selling Agreement, is sent to the email address you provided. The SELLER electronically stores all information and documents related to each transaction, including the right of withdrawal, notification, delivery, and other obligations, for three years.

HISTORY :............